Warranty processing is a complex procedure in every company, involving multiple communication levels and approval stages. Various information and data must be provided to different recipients during the warranty process.
Fast warranty processing means satisfaction for your customers and lower costs for your after-sales department.
With the tef-GAO module, warranty claims, handover protocols, and, if necessary, warranty processing and parts returns can be handled efficiently and securely by your service partners both domestically and internationally.
Through customizable configuration options, we can map your entire business process: from the delivery of goods to the shipping company, through incoming inspections at the recipient, warranty certificate creation, recurring mandatory inspections for maintenance intervals, to warranty processing with various approval workflows. All online, fast, transparent, and clearly arranged for you and your controlling.
An optional module for recourse processing with your suppliers allows full documentation of all relevant processes.
What we offer you
- Web-based system for handling warranty and guarantee claims
- Shared data base among manufacturer, sales partner, and supplier
- Creation and management of documents (inspection reports, warranty certificates, invoices, images, etc.)
- Creation and monitoring of warranty and goodwill requests by the sales partner
- Organization of returns and shipments back
- Image matching during claim submission to detect identical images
- Linking with tef-Kat possible