When it comes to after-sales, the comparison with the digital twin shows clear differences in efficiency and customer satisfaction for manufacturers and dealers.
Traditional after-sales processes without a digital twin often involve manual and time-consuming steps. Phone calls and emails are tedious, processing times are longer, and errors can occur. Communication between parties is inefficient, and information often needs to be shared multiple times.
In contrast, the use of a digital twin enables seamless communication and interaction between manufacturer, dealer, and customer. With a virtual representation of the physical product or system, customer inquiries can be handled precisely and efficiently. Repair and maintenance work can be optimized in real time, leading to shorter processing times, reduced costs, and increased customer satisfaction.
Another advantage of the digital twin in after-sales is the ability to take proactive and preventive measures. Through real-time monitoring, potential issues can be identified and resolved early — before they lead to costly downtime or expensive repairs.
In summary, the use of the digital twin in the after-sales process offers significant advantages in terms of efficiency, cost optimization, and customer satisfaction for manufacturers and dealers. Improved communication, more precise solutions, and proactive actions result in better performance and greater competitiveness.