Digital warranty and service process: Simple. Efficient. Future-oriented.
Imagine that after purchasing a product, your dealers or service partners can conveniently handle all service processes online – order spare parts, submit warranty claims, goodwill requests, or automatically address the warranty with upstream suppliers – without paper, without detours, around the clock. We make that possible.
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Module: GA0 – Warranty processes rethought
Our solution digitizes the entire warranty and goodwill process. Instead of tedious paper forms, we enable seamless online processing – structured, traceable, and fully automated. From acceptance checks to service intervals and goodwill requests: everything is handled via interactive, intelligently guided forms.
Module: Acceptance Inspection Protocol
After the product purchase, the digital process begins: the customer is guided through a structured acceptance check to document the product’s condition. This exam can be taken directly online – easily, quickly, and comprehensibly.
Module: Managing META Documents
Our platform offers all accompanying documents, training courses, and papers for your customers. No more unnecessary calls, always finding all available documents via keywords, which increases customer satisfaction.
Module: Training Matrix – Online Training for Dealers
Whether it’s one-off, recurring or entire training packages – assign your training courses, check whether the participant was successful at the end and plan your training progress. Interactive forms ensure that all relevant information is captured correctly and completely.
APIs for automation
With our new REST APIs, you not only create internal efficiency, but also offer your customers, dealers, and service partners a modern, professional service. No more manual data transfer, less effort, more overview – for all participants.