Rethinking After-Sales – a platform for warranty, spare parts, and service management powered by intelligent software solutions.

We digitalize and automate your after-sales business.

For manufacturers of vehicles and machinery who sell and support their products across Europe through dealer and service partner networks.

Incorrectly ordered spare parts, time-consuming warranty and goodwill requests, or long search times for documents cost money every day and tie up valuable resources. This is exactly where we come in.

Our after-sales platform connects spare parts ordering, service history, warranty processing, as well as repair and maintenance in one central system. Dealers and service partners instantly find the right parts, documents, manuals, and training content – error-free, transparent, and available at any time.

If needed, we help keep documents such as manuals, training materials, and other accompanying paperwork up to date (standards and user experience).

The result

  • Fewer follow-up questions
  • Fewer errors
  • Faster processes
  • Efficient after-sales across Europe

tef-portal

Administration and configuration made easy, whether assigning user rights or enabling modules.

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tef-Config

A product configurator that can create almost real images using 3D data from design.

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tef-GAO

Whether acceptance protocol, risk assessment, or warranty processing, every protocol is implemented as a workflow.

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tef-KAT

Spare parts management: Quickly and accurately find the right spare part anytime.

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tef-Module

More than 30 modules to automate your after-sales, saving you time and money.

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ASP - Service Provider

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Operating Manual

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Data processing & preparation

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Spare parts management

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Software modifications/development

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Technical illustration

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Digital Twin

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Over 4,000 retailers in Europe work with the tef portal - every day!

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