With your Digital Twin from production, the entire lifecycle of your product can be digitally mapped and made available worldwide via our web portal. All product data is accessible to all parties involved. This includes all documents and data related to the various phases of your series product’s lifecycle, as well as all information about the individual product.
In after-sales service, support for spare parts orders, warranty claims, recalls, technician training, and other tasks is simplified between all parties. For example, you can use the Digital Twin as a basis for troubleshooting or handling a customer inquiry. A recurring issue that leads to failure can be documented along with its solution in a central knowledge database. This issue can then be proactively resolved in other products during the next service, potentially avoiding a costly recall. Through re-engineering, the occurrence of this issue can be reduced in the long term during production, making your product more effective and robust.
We create the conditions for you to work effectively with your Digital Twin. Our contribution begins with providing data to manufacturers, service partners, and customers via a cloud portal for seamless data exchange and extends to customizing and programming interfaces for various systems – from ERP/CAD/DMS software and our tef-Portal to interfaces with control and automation systems, and connection of all participants via SSL or the Internet.
We are the specialists for services related to the Digital Twin in the after-sales sector and support you in spare parts management, such as creating spare parts catalogs, facilitating communication between you as the manufacturer and your dealers and customers, ensuring smooth processing of warranty services, and creating all types of manuals and documentation.
What We Offer You
- Platform for all data and information related to your product
- Provision of data for manufacturers, service partners, and customers via a cloud portal
- Customization and programming of interfaces for communication between the physical and virtual objects
- Development of an effective after-sales management system
- Integration of your Digital Twin into your working environment