Software solutions and services for after-sales management
tef-dokumentation provides state-of-the-art software solutions that help companies deliver exceptional after-sales service to their customers. Our team of experts is dedicated to helping companies make their after-sales processes more effective, improve customer satisfaction and reduce their costs at the same time.
Customized software solutions and services around your data management are our core business.
Ready for the challenges of Industry 4.0
Our tef-portal is the perfect basis for managing all information about a product. For example, our powerful software is perfect for working with a digital twin. In the area of after-sales service, our portal enables product-related documentation directly after completion of your individual product thanks to the rapid creation and updating of 3D data. The digital twin allows you to offer a prompt and efficient service from the moment your product is delivered. With the tef-portal, you can automate your support processes, track customer issues in real time and gain insights into customer behavior to improve the overall customer experience.
They are the focus of our thoughts and actions.
At tef-dokumentation, we strive to provide our customers with the best software solutions and support in the industry. We work closely with our customers to understand their individual business needs and tailor our solutions to meet those needs. Whether you are a small or large business, our team will help you achieve your after-sales service goals.
As a software partner, we offer you a portal for your dealers and service partners that covers all areas of after-sales service, whether it’s services, warranty processing, merchandising, finance or APP development. We do not write software that our customers have to get used to, but we develop our software modules dynamically and continuously together with our customers.
Our services also include many areas of technical documentation, the provision of digital training portals or AI-based applications such as pre-emptive services.
And the best proof of the trust placed in us: we make customer data available to retailers on our servers as an ASP (application service provider).